Onboarding Engineer
New
J
JobgetherB2B SaaS
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–4 years of technical experience in B2B SaaS implementation, customer onboarding, or customer success engineering.
- Required Skills
- Project ManagementSalesforceRESTful APIsHubSpot
Requirements
- Have 3–4 years of technical experience in B2B SaaS implementation, customer onboarding, or customer success engineering.
- Bring hands-on experience with APIs, data integrations, technical configuration, and troubleshooting.
- Have experience managing customer implementations or onboarding projects from kickoff to go-live.
- Demonstrate project management and organizational skills to coordinate multiple customer onboardings.
- Be able to explain technical concepts to non-technical customers and present implementation plans to leadership.
- Have a bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience demonstrating technical expertise.
- CRM integration experience, particularly with Salesforce, HubSpot, or comparable enterprise tools, is an advantage.
- Experience with Bubble.io, n8n, or other low-code/no-code platforms is a plus.
- Familiarity with partnership management or ecosystem tools is a plus.
- Knowledge of AWS Lambda or similar serverless architectures is a plus.
Responsibilities
- Lead technical setup for customer onboarding, including API integrations, data mapping, CRM configuration, authentication, and security setup.
- Coordinate the onboarding lifecycle from kickoff through go-live and handoff to Customer Success.
- Diagnose and resolve integration failures, data synchronization problems, and configuration challenges.
- Develop and maintain onboarding runbooks, integration guides, technical documentation, and repeatable implementation processes.
- Collaborate with Engineering to escalate product issues, document bugs with reproduction steps, and advocate for product improvements.
- Coordinate transitions from onboarding to ongoing customer support with Customer Success.
- Define, monitor, and improve onboarding metrics, including time to first value, technical blockers, and integration completion rates.
- Identify onboarding risks, communicate potential delays, and recommend solutions to keep projects on track.
- Support customer communications about technical requirements, implementation progress, and timelines.
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