Onboarding Engineer
New
E
EulerB2B SaaS partnerships
Location: Worldwide, Must accommodate US East Coast working hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-4 years of technical experience in B2B SaaS implementation, onboarding, or customer success engineering
- Required Skills
- Project ManagementSalesforceRESTful APIsHubSpotAWS Lambda
Requirements
- Have 3-4 years of technical experience in B2B SaaS implementation, onboarding, or customer success engineering.
- Bring hands-on skills with APIs, data integrations, and technical troubleshooting.
- Have experience managing customer implementations or onboarding from kickoff to go-live.
- Demonstrate project management and organizational skills to manage multiple customer onboardings and track details.
- Have a bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience demonstrating technical depth.
- Be able to explain technical concepts to non-technical customers and communicate plans to leadership.
- Work effectively across Sales, Customer Success, and Engineering teams.
- CRM integration experience with Salesforce, HubSpot, or similar enterprise tools is a plus.
- Experience with Bubble.io, n8n, or other low-code/no-code platforms is a plus.
- Familiarity with AWS Lambda or similar serverless architectures is a plus.
Responsibilities
- Own the technical setup phase of onboarding, including API integrations, data mapping, CRM configuration, and authentication and security setup.
- Coordinate the onboarding lifecycle with the Onboarding Manager, from kickoff through go-live and handoff to the Customer Success Manager.
- Troubleshoot integration failures, data sync problems, and configuration challenges during onboarding.
- Build and maintain onboarding runbooks, integration guides, and technical documentation.
- Escalate product issues to Engineering, report bugs with reproduction steps, and advocate for features that improve onboarding success.
- Partner with Customer Success to ensure a smooth handoff from onboarding to ongoing support.
- Define and track onboarding metrics, including time to first value, technical blockers, and integration completion rate.
- Identify onboarding risks early and propose solutions to keep timelines on track.
- Support customer communication about technical topics and timelines.
- Help design and mentor additional onboarding engineers as the team scales.
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