Operations Manager, Global Strategic Accounts
New
J
JobgetherEmployee well-being
Listing location: US; based in the United States, Consistently work hours that overlap with teams in Europe, the Middle East, Africa (EMEA), and Asia-Pacific (APAC).Full-TimeManager
SalaryExpected base salary ranging from $130,000 to $160,000 per year
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Job Details
- Experience
- At least 5 years of experience in program management, service delivery operations, or a related field, including at least 3 years of direct people management.
- Required Skills
- People Management
Requirements
- Bachelor's degree from an accredited college or university.
- At least 5 years of experience in program management, service delivery operations, or a related field.
- At least 3 years of direct people management experience.
- Experience managing and developing distributed teams across multiple regions or time zones.
- Experience overseeing ongoing client programs with multiple activities, stakeholders, regional requirements, and service commitments.
- Ability to manage scheduling, resource allocation, team capacity, coverage, and competing delivery priorities.
- Experience designing and implementing operational workflows, delivery standards, performance measures, documentation, and escalation procedures.
- Experience coordinating external service providers, managing assignments and budgets, and aligning work with contractual expectations.
- Ability to interpret service delivery data, monitor performance indicators, and use participant feedback to improve outcomes.
- Ability to collaborate with clients, internal teams, senior leaders, and external partners.
- A proactive, organized, solutions-oriented approach to resolving delivery challenges and escalating decisions appropriately.
- Based in Europe or able to consistently work hours that overlap with teams in Europe, the Middle East, Africa (EMEA), and Asia-Pacific (APAC).
Responsibilities
- Recruit, onboard, manage, and develop Wellbeing Coordinators, and guide contract Health Coaches in their day-to-day activities.
- Assign and schedule coaches across coaching sessions, live events, fitness classes, and other program activities.
- Oversee campaigns, webinars, events, employee communications, coaching sessions, and community activities across regions.
- Translate program roadmaps into regional delivery plans, operational priorities, and measurable goals.
- Develop and maintain templates, checklists, playbooks, procedures, onboarding materials, and escalation paths.
- Monitor team availability, coaching utilization, commitments, delivered services, and performance data for client reporting and business reviews.
- Coordinate with program leadership, the Program Manager, Account Director, client stakeholders, and internal teams on priorities and escalations.
- Oversee coaching vendors and contractors, including day-to-day coordination, budget monitoring, and assignment management.
- Monitor participant feedback and service quality, and improve workflows and delivery processes.
- Maintain operational trackers, documentation, and account playbooks, and coordinate system access with IT and Security teams.
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