Personal VIP Manager (Evening Schedule)
New
J
JobgetherIGaming
Based in Germany, 18:00 to 02:00 Kyiv time, Monday to FridayFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent English proficiency, both written and spoken
- Required Skills
- Microsoft ExcelCustomer support
Requirements
- Have previous professional experience in the iGaming or online gambling industry, with an understanding of customer engagement and retention practices.
- Be fluent in written and spoken English and able to communicate confidently and professionally with customers.
- Have experience handling telephone conversations, email correspondence, and messaging-based customer interactions.
- Be able to build rapport, communicate platform benefits, and maintain long-term customer relationships.
- Have experience handling objections and resolving customer concerns.
- Be able to understand customer preferences and provide personalized support.
- Have strong time-management and organizational skills, including the ability to prioritize tasks and manage a customer portfolio.
- Demonstrate empathy, emotional intelligence, and resilience when handling demanding customers or complex situations.
- Be proactive, willing to learn new tools and systems, and able to work independently while collaborating with a team.
- Be available to work 18:00 to 02:00 Kyiv time, Monday to Friday, with no rotating shifts.
- Familiarity with Microsoft Excel or similar spreadsheet tools is an advantage.
- Previous experience using the SoftSwiss administration platform is desirable but not essential.
Responsibilities
- Manage a portfolio of VIP customers and maintain personalized communication.
- Develop engagement strategies to strengthen customer loyalty and activity.
- Identify inactive customers and contact them to encourage re-engagement.
- Analyze customer behavior and preferences to identify opportunities for tailored support.
- Respond to customer inquiries and recommend relevant platform features and services.
- Handle communications through email, messaging applications, and telephone calls.
- Address customer objections and concerns with empathy and professionalism.
- Maintain accurate customer records in internal systems.
- Organize daily tasks to meet deadlines and engagement objectives.
- Collaborate with VIP and Sales colleagues and develop proficiency with relationship-management tools and systems.
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