Enterprise Customer Success Manager
New
J
JobgetherSaaS compliance
Based in the United States; eligible US-based employeesFull-TimeManager
Salary$70,000–$90,000, with additional bonus opportunities.
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Job Details
- Experience
- 5–7 years of experience in Customer Success, Account Management, or a related role within a SaaS environment.
- Required Skills
- SaaSAccount Management
Requirements
- Bring 5–7 years of experience in Customer Success, Account Management, or a related role within a SaaS environment.
- Have experience managing enterprise customer portfolios and developing strategic account plans.
- Demonstrate the ability to connect product adoption to measurable customer outcomes and business value.
- Have experience building relationships with senior stakeholders, including across HR, Compliance, Safety, and Procurement.
- Be able to lead executive business reviews and communicate insights clearly.
- Use customer health indicators and data to identify risks and develop targeted action plans.
- Have experience collaborating with Sales, Product, Marketing, Implementation, and Support teams.
- Bring a proactive, resourceful approach to resolving complex customer challenges.
- Demonstrate business acumen and the ability to balance customer needs with organizational priorities.
- Preferred: experience supporting customers in compliance, logistics, transportation, or other safety-sensitive industries.
- Preferred: knowledge of DOT compliance requirements, including FMCSA and PHMSA regulations.
Responsibilities
- Manage a portfolio of enterprise accounts and drive product adoption, customer satisfaction, retention, and expansion.
- Create and execute strategic account plans aligned with customer goals and desired business outcomes.
- Build relationships with senior stakeholders across HR, Compliance, Safety, Procurement, and other departments.
- Conduct executive business reviews to demonstrate return on investment, communicate results, and identify account-growth opportunities.
- Monitor customer health indicators, identify risks, and implement proactive engagement and mitigation strategies.
- Translate customer needs and business objectives into actionable success plans.
- Collaborate with Sales, Product, Marketing, Implementation, and Support teams to resolve customer challenges.
- Share customer feedback and strategic insights with internal stakeholders to inform product and service improvements.
- Use customer data and performance metrics to assess account progress and guide engagement strategies.
- Contribute to improvements in customer success processes, tools, workflows, and scalable account management programs.
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