Customer Success Manager
New
K
KPOINTSaaS
Source API remote eligibility restrictions: United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years of experience
- Required Skills
- MS OfficeSaaS
Requirements
- Have 3-5 years of experience delivering technical solutions in a consultative role at a SaaS company.
- Be familiar with matrixed project teams.
- Have working technical knowledge of industry-standard practices for implementing APIs and SSO authentication.
- Have a background in L&D with prior LMS experience, or experience implementing a SaaS product; this is a plus.
- Demonstrate excellent written and verbal communication skills.
- Be able to listen effectively and understand customer requirements.
- Have technical and interpersonal problem-solving skills.
- Be able to collaborate with customers, stakeholders, and internal teams.
- Have customer engagement and management skills.
- Be able to adapt to changing customer requirements, features, enhancements, and product directions.
- Be proficient in MS Office.
- Have presentation skills.
Responsibilities
- Serve as the main point of contact for client concerns and needs.
- Build and strengthen client relationships to achieve long-term partnerships.
- Manage technical implementation of new products and integrations with large organizations.
- Partner with customers to identify technical strategies that unlock business value.
- Advocate for clients internally through periodic customer engagements.
- Onboard customers and help them set up the product.
- Train customers on the product and its new features.
- Educate customers about new use cases supported by the product.
- Analyze customer feedback on product features and releases.
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