Care Technical Manager
New
J
JobgetherTelecommunications cloud
Fully remote within the United States.ContractManager
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- KubernetesSalesforceGrafanaPrometheus
Requirements
- Hands-on Nokia Container Services (NCS) experience is mandatory.
- Understand telecommunications core network technologies, including LTE, VoLTE, VoWiFi, and 5G.
- Have experience supporting telecommunications cloud environments, including public, distributed, and edge cloud infrastructure.
- Understand cloud-native network functions (CNFs) and virtual network functions (VNFs).
- Have knowledge of Kubernetes-based platforms and OpenStack, including configuration, deployment, operations, and troubleshooting.
- Have networking fundamentals covering IP connectivity, TCP/IP, routing, switching, Layer 2 and Layer 3 networks, routers, firewalls, and network security.
- Be familiar with telecom protocols and services including DNS, RADIUS, LDAP, MAP, and Diameter.
- Have working knowledge of Prometheus, Grafana, and Thanos for monitoring and troubleshooting.
- Be familiar with automation tooling such as Ansible, GitOps practices, and DevOps workflows.
- Have experience in customer-facing technical support, technical service delivery, or telecommunications operations.
- Be able to manage critical incidents, coordinate emergency response, perform root cause analysis, and support on-call operations when required.
- Have excellent written and verbal communication skills in English.
Responsibilities
- Provide advanced technical support for telecommunications cloud infrastructure and core network solutions.
- Troubleshoot Nokia Container Services, Kubernetes-based platforms, OpenStack, and cloud-native network functions.
- Support LTE, VoLTE, VoWiFi, and 5G technologies to maintain reliable network operations.
- Lead critical incident management, customer escalations, and emergency on-call support when required.
- Coordinate technical resolution across engineering, operations, product, and customer teams.
- Conduct root cause analysis and recommend corrective and preventive actions.
- Monitor platform health, availability, and performance using Prometheus, Grafana, and Thanos.
- Manage customer communications, incident updates, technical documentation, and service reports.
- Follow incident, problem, and change management procedures using Salesforce and other service management tools.
- Contribute to automation, DevOps, GitOps, cybersecurity, and continuous service improvement initiatives.
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