AI Data QA & Training Specialist
New
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SupportNinjaAI data quality
Remote - PhilippinesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceQuality AssuranceCRM
Requirements
- Have previous customer service experience, data annotation or AI training/evaluation skills, or equivalent.
- Have good verbal and written communication skills.
- Be proficient in using computers and various software applications.
- Have knowledge and experience with a CRM; preferred.
Responsibilities
- Evaluate, review, and label content or system responses for quality, accuracy, relevance, and adherence to guidelines.
- Assist with content evaluation, response rewriting, summarization, classification, and prompt review for AI training initiatives.
- Identify and flag hallucinations, factual inaccuracies, and safety or compliance violations.
- Perform relevance, ranking, and retrieval quality assessments.
- Score outputs against established standards and provide systematic feedback.
- Support feedback loops between operations and engineering teams.
- Respond to inquiries via phone, email, or chat and provide accurate product and service information.
- Follow up on and resolve issues in a timely and efficient manner.
- Document AI-related evaluations or annotations in the organization’s CRM or designated tools.
- Meet or exceed performance targets for related KPIs.
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