Customer Experience Specialist
New
L
LifelyECommerce retail
Workable workplace: remote; Workable locations: Davao, Davao Region, Philippines. Philippines, Availability during Australian business hours and US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Business-fluent English
- Experience
- 3+ years of experience in a customer service or call centre role
- Required Skills
- ShopifyCustomer serviceZendesk
Requirements
- Have 3+ years of experience in a customer service or call centre role.
- Bring preferably eCommerce or retail experience.
- Have hands-on experience with returns, exchanges, refunds, and order issue resolution.
- Have experience handling customer support through phone, email, or live chat.
- Communicate in business-fluent English.
- Have experience with customer service or helpdesk software such as Gorgias, Zendesk, Freshdesk, or a similar CRM/helpdesk tool.
- Have experience with Shopify or another eCommerce platform for customer support functions.
- Be available during Australian business hours and US business hours.
Responsibilities
- Respond to customer inquiries and complaints via phone, email, and live chat.
- Troubleshoot product or order issues and provide solutions.
- Process customer returns, exchanges, and refunds in a timely manner.
- Assist with product research and provide recommendations to customers.
- Identify customer trends and pain points to help improve operations and service.
- Contribute to continuous improvement of customer service processes and procedures.
- Work during Australian business hours to align with customer needs.
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