Customer Service Representative
New
R
RippedboxstationFinancial customer service
Philippines, Night shift, PHTFull-TimeEntry
Salary20,000 PHP per month
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Job Details
- Experience
- At least 6 months of proven work experience as a Customer Service Representative or relevant role is required
- Required Skills
- Customer service
Requirements
- Have at least 6 months of proven work experience as a Customer Service Representative or in a relevant role.
- Have experience handling email, phone calls, and chat.
- Demonstrate a customer-focused approach and awareness of customer service values.
- Have working knowledge of CRM tools and telephone systems.
- Craft responses and conduct meaningful customer conversations.
- Communicate clearly and concisely, including strong written, verbal, and interpersonal communication.
- Take initiative, work independently, and seek direction when needed.
- Multitask in a busy role while maintaining accuracy across open items.
- Be available to take on other tasks, with potential training in lead generation.
Responsibilities
- Answer incoming customer messages and tickets, and follow up on inquiries.
- Answer questions about products and services and suggest information about other offerings.
- Clarify customer complaints, determine causes, explain solutions, coordinate corrections or adjustments, and follow up to confirm resolution.
- Update customer account information and maintain customer records.
- Maintain financial accounts by processing customer adjustments.
- Create presentations and reports as assigned.
- Support Branch Managers and other team members with daily activities when needed.
- Handle assigned administrative and ad hoc tasks.
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