Customer Service Representative
I
iSupport WorldwideCustomer service
Metro Manila, PhilippinesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2+ years customer service experience or comparable experience
- Required Skills
- SAPMicrosoft OfficeCustomer service
Requirements
- High school diploma or GED.
- At least 2 years of customer service experience or comparable experience.
- Ability to work in a team environment.
- Strong working knowledge of PC and computer systems, including Windows and Microsoft Office.
- Strong verbal and written communication skills.
- Professionalism and dependability.
- Ability to multitask and prioritize work.
- Ability to work independently with little supervision.
- Working knowledge of user systems; SAP is preferred.
Responsibilities
- Handle incoming and outgoing customer service-related emails within company standards.
- Enter standard non-credit-card, warranty, sample, and contract orders and credits accurately.
- Close out service calls when applicable.
- Complete installation calls for service when applicable.
- Complete assignments within established time frames or company standards.
- Provide order and order-management information, including resolution follow-up, to internal and external stakeholders.
- Resolve problems within company policy and departmental procedures.
- Develop working knowledge of company products, policies, and procedures.
- Report issues, potential issues, customer satisfaction requests, and improvement suggestions to leadership.
- Meet or exceed individual, department, and company goals.
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