Customer Service and Administration Assistant
H
Hunt StWholesale distribution
Looking for Philippines-based candidates, This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration.ContractMiddle
Salary1,500 - 2,000 AUD per month
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Job Details
- Languages
- Excellent written and spoken English
- Experience
- Minimum 3 years' experience in customer service, e-commerce support, administration or a similar role.
- Required Skills
- Microsoft OfficeCustomer serviceGoogle Workspace
Requirements
- Have a minimum of 3 years' experience in customer service, e-commerce support, administration or a similar role.
- Have excellent written and spoken English and confidence communicating with Australian customers.
- Bring strong organisational skills and the ability to manage competing priorities.
- Have experience handling customer enquiries, order processing and complaint resolution.
- Be proficient with Microsoft Office or Google Workspace.
- Be familiar with e-commerce platforms, CRM systems and customer support tools.
- Demonstrate attention to detail, problem-solving skills and a proactive approach.
- Be able to work independently across multiple brands and business functions.
- Disclose any existing ongoing roles or client work.
- Reflect the engagement on your LinkedIn profile, clearly marked as “Independent Contractor”.
Responsibilities
- Respond to customer enquiries via email, phone and online messaging.
- Assist wholesale retailers with product availability, orders, delivery updates and account questions.
- Support B2C customers with product enquiries, order tracking, returns, warranty requests and after-sales assistance.
- Handle complaints, escalate complex issues and follow up on outstanding enquiries.
- Process and monitor customer and wholesale orders, coordinating dispatches, deliveries and stock availability with warehouse and logistics teams.
- Administer returns, exchanges, refunds and warranty requests.
- Update product information, pricing, stock availability and listings across e-commerce platforms.
- Maintain order records, customer records, databases and filing systems, and assist with reporting.
- Manage shared inboxes and provide administrative support to business owners and management.
- Prepare documents, spreadsheets, reports and meeting notes, and follow up with suppliers, customers and internal team members.
- Assist with paperwork for incoming shipments from overseas suppliers and maintain a shipment tracking spreadsheet.
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