Customer Service & Finance Support Assistant
New
H
Hunt StHospitality supplies
Looking for Philippines-based candidates, Align with AU business hours (approx. 9 AM - 5 PM, Monday to Friday)ContractMiddle
Salary1,800 - 2,200 AUD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent command of spoken and written English
- Experience
- Minimum 2–3 years’ experience in customer service, sales administration, order processing, accounts administration or a closely related role.
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- Minimum 2–3 years’ experience in customer service, sales administration, order processing, accounts administration or a closely related role.
- Strong telephone and customer-service skills, including experience handling inbound calls and making outbound customer follow-up calls.
- Excellent command of spoken and written English and the ability to communicate clearly with customers.
- Proven, hands-on MYOB invoicing experience is favourable, together with good basic bookkeeping and accounting knowledge.
- Willingness to complete a practical MYOB invoicing test and live inbound/outbound customer call role-play during recruitment.
- Excellent numerical skills and strong attention to detail with invoices, orders, prices, GST and freight.
- Excellent Microsoft Outlook skills and strong competence with Excel, Word and Microsoft 365.
- Professional customer email skills and sound Google research ability.
- Ability to manage several responsibilities while keeping incoming phone calls the immediate priority.
- Ability to work independently in a remote environment, communicate issues early and maintain strict confidentiality.
- Strong organisation, practical problem-solving and ability to follow procedures while identifying and escalating discrepancies.
Responsibilities
- Answer incoming customer and business calls during the agreed Australian business-hour coverage and handle or transfer enquiries.
- Take telephone orders and confirm customer details, product codes, quantities, delivery dates and instructions.
- Call existing customers and follow up supplied prospects, enquiries, quotations, brochures and samples.
- Record call outcomes, customer requests, feedback and follow-up actions accurately.
- Prepare and process customer sales orders and invoices using MYOB.
- Support customer account enquiries, payment allocation, basic reconciliation and accounts receivable follow-ups where required.
- Process customer and supplier emails and maintain electronic files, correspondence and transaction records.
- Use Microsoft Outlook, Excel and Word for day-to-day email, document and data tasks.
- Work with the administration and sales teams, taking ownership of assigned tasks and escalating issues or discrepancies.
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