Customer Service Officer

Virtual Staff 365Caravan and RV accessories

Workable workplace: remote; Workable locations: Philippines; Location: Philippines, Australian Eastern Standard Time business hoursFull-Time

Salary not disclosed

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Job Details

Have proven experience in customer service, a contact centre, administration, or another customer-facing role.
Have high proficiency in spoken and written English and a clear, confident telephone manner.
Be able to build rapport and communicate effectively with Australian customers.
Have strong organisational skills and the ability to manage multiple tasks and prioritise efficiently.
Demonstrate high attention to detail when managing customer records, bookings, and correspondence.
Have competent computer skills and the ability to learn cloud-based software platforms quickly.
Have sound problem-solving abilities and a calm, solution-oriented approach in a busy environment.
Prior experience in the caravan, RV, automotive, or retail sectors is beneficial.
Hands-on experience with Shopify or similar e-commerce platforms is beneficial.
Familiarity with freight booking and courier dispatch platforms is beneficial.
Experience with shared email inboxes, CRM platforms, or workshop scheduling tools is beneficial.
Practical experience using AI tools such as ChatGPT, Claude, or Microsoft Copilot to assist with written communication is beneficial.

Answer inbound phone calls and assist customers with product enquiries, orders, and general support.
Monitor and respond to emails through the shared inbox within agreed timeframes.
Assess and triage enquiries, directing complex requests to appropriate team members.
Resolve customer questions and issues independently wherever possible.
Communicate professionally with customers across phone, email, live chat, and video channels.
Coordinate workshop bookings with the Office Manager and manage service appointments.
Confirm booking details and communicate schedule updates directly to customers.
Contact customers about stock availability, delivery updates, backorders, and product-related matters.
Record customer interactions, notes, and booking details in internal business systems, and track enquiries through to completion.
Use software platforms and AI productivity tools to draft and refine customer communications.

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