Staff Enterprise App Admin - Ironclad CLM and Workflow Developer
New
F
Five9Contract lifecycle management
This role is fully remote for candidates who reside further than a 30 kilometer driving distance from either our Bangalore or Chennai offices., Requires regular overlap with United States business hours, including work until approximately 11:30 PM India Standard Time when needed.Full-TimeStaff
Salary not disclosed
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Job Details
- Experience
- Seven or more years of business systems experience, including at least three years of hands-on CLM implementation or administration and at least two years of hands-on Ironclad configuration in production.
- Required Skills
- SalesforceRESTful APIs
Requirements
- Seven or more years of business systems experience, including at least three years of hands-on CLM implementation or administration and at least two years configuring Ironclad in production.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Ironclad Core Administration Certification is required.
- Hands-on experience leading a CLM implementation or migration, including template and workflow rationalization, repository and metadata migration, and cutover planning.
- Advanced experience designing and building Ironclad Workflow Designer workflows, including launch forms, conditional logic, approval routing, notifications, escalations, and exception handling.
- Experience building commercial document templates and clause libraries using legal language approved by the Legal team.
- Experience designing and supporting Salesforce and Salesforce CPQ integrations with a CLM platform, including document generation from quotes and syncing contract data and status to Salesforce.
- Experience with the Ironclad API, webhooks, and integration patterns; working knowledge of REST APIs, JSON, XML, HTML, basic JavaScript, and SQL.
- Working knowledge of DocuSign eSignature and Ironclad Signature, including templates, recipients, signing order, and authentication.
- Basic Salesforce administrator-level knowledge, including objects, fields, relationships, and permission sets, and familiarity with the Salesforce CPQ data model and document generation process.
- Proficiency with Microsoft Word template formatting, including tables, styles, sections, headers, and conditional content.
- The role requires regular overlap with United States business hours, including work until approximately 11:30 PM India Standard Time when needed.
Responsibilities
- Lead the solution design and implementation of Ironclad CLM and define the target-state architecture for contract intake, generation, review, negotiation, approval, signature, repository, and reporting.
- Own the DocuSign CLM replacement, including migration strategy, template and workflow rationalization, agreement migration, parallel run, cutover, and decommissioning.
- Design, build, and maintain Ironclad Workflow Designer workflows, including launch forms, conditional logic, approval routing, notifications, escalations, signature routing, and exception handling.
- Create and maintain commercial document templates and clause libraries for agreements such as Master Services Agreements, service orders, order forms, amendments, and renewals.
- Administer Ironclad users, roles, permissions, SSO and provisioning, repository structure, metadata, record types, and release management.
- Design and maintain Salesforce and Salesforce CPQ integrations with Ironclad, including Workflow Sync, Record Sync, field mappings, and document generation from quotes and quote lines.
- Define the electronic signature approach and manage Ironclad Signature and any retained external eSignature provider configuration and coordination.
- Use the Ironclad API and webhooks to build integrations, automations, and data migration tooling with other Five9 systems.
- Partner with Legal, Deal Desk, Sales Operations, Finance, and IT to translate requirements into solutions and lead change management, documentation, training, and adoption.
- Troubleshoot workflow, document generation, data mapping, integration, and signature issues; establish governance and administration standards; mentor team members and partner consultants.
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