German-Speaking B2B Solutions Consultant
New
M
Mercier Consultancy GroupCustomer support services
Sofia, Sofia City Province, Bulgaria. Germany. Austria. Switzerland. Poland. CzechiaFull-Time
Salary not disclosed
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Job Details
- Languages
- Native or fluent German (spoken and written) is mandatory for this role.
- Required Skills
- Problem SolvingClient relationship managementCRM
Requirements
- Native or fluent German, spoken and written, is mandatory.
- Proven experience in a customer-facing or B2B advisory role.
- Customer Support Services experience is preferred.
- Excellent communication skills, including conveying complex technical concepts in German.
- Strong digital literacy.
- Familiarity with modern business communication platforms.
- A proactive, results-oriented approach to professional service delivery.
Responsibilities
- Act as the primary point of contact for enterprise-level clients in the Customer Support Services sector.
- Identify, analyze, and resolve complex B2B inquiries.
- Maintain professional relationships with partners to support business growth and retention.
- Collaborate with cross-functional teams to refine service processes and customer engagement.
- Troubleshoot business-client queries involving proprietary software or services.
- Stay updated on industry trends to provide proactive solutions for the client portfolio.
- Document interactions in the internal CRM to maintain quality-assurance standards.
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