Customer Service - Dutch-speaking Support Advisor
New
A
Atlean WorldCustomer service
You should be a resident of a country within the European UnionFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent in Dutch, good English; Minimum B2 English; C1+ level in the working language
- Required Skills
- Problem SolvingCustomer serviceMultitaskingActive listening
Requirements
- Be fluent in Dutch.
- Have good English and meet the stated minimum B2 English level.
- Have C1+ proficiency in the working language.
- Have strong communication and active listening skills.
- Bring a problem-solving, can-do mindset.
- Be comfortable using computer systems and multitasking between tools.
- Have patience, empathy, and a positive attitude.
- Be available to work in shifts.
- Have a high school diploma or equivalent.
Responsibilities
- Answer customer questions by phone, chat, and/or email with a friendly, solution-focused attitude.
- Solve problems and create positive experiences for customers.
- Follow the brand's guidelines and quality standards on every interaction.
- Log and update customer interactions in the relevant systems.
- Work closely with the team to improve the service provided.
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