Bilingual Customer Service Representative

New

DATAMARK, Inc.Customer service

Workable workplace: remote; Workable locations: Mexico; Location: MexicoFull-Time

Salary not disclosed

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Job Details

Have a high school diploma or equivalent.
Be fluent in both English and Spanish.
Have previous customer service experience; this is preferred.
Demonstrate strong problem-solving and decision-making abilities.
Have good computer literacy.
Be able to work in a fast-paced environment.
Demonstrate attention to detail and accuracy.
Use a computer with an Intel Core i5 (8th generation or newer) or Ryzen 5 (3000 series or newer) processor, at least 4 cores/8 threads, 8–16 GB RAM, and at least a 256 GB SSD.
Use a wired Ethernet connection; VPN use is not permitted, and work must be performed only from the approved location.
Use wired headphones with a unidirectional boom microphone and noise cancellation; wireless devices, earbuds, and speakers are not permitted.
Use a 1080p camera at 30–60 fps with autofocus.
Do not store company information, make recordings or screenshots, or use built-in translation functions.

Handle incoming customer inquiries via phone, email, or chat.
Provide accurate information about products or services.
Resolve customer issues or complaints in a timely and efficient manner.
Maintain accurate and up-to-date customer records.
Update account information as necessary.
Escalate complex cases to appropriate team members or departments.
Provide service that supports a positive customer experience and customer satisfaction.

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