Patient Care Coordinator

New

PearlHealthcare coordination

Work From Anywhere in LATAM or the Philippines, CST; 9:00 AM–5:00 PM Central Time, Monday–FridayFull-TimeJunior

Salary not disclosed

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Job Details

Languages: C2 CEFR English fluency; Spanish-English bilingual fluency (B2+ CEFR Spanish) is nice-to-have.
Experience: 2+ years of experience in patient-facing healthcare coordination, medical customer service, or healthcare BPO roles involving outbound phone communication
Required Skills: HIPAACRM

Have 2+ years of experience in patient-facing healthcare coordination, medical customer service, or healthcare BPO roles involving outbound phone communication.
Demonstrate objection-handling or conversion-focused communication experience, such as appointment setting, booking-rate metrics, or persuasion-based customer service.
Have experience working by phone directly with US-based patients, clients, or customers.
Have C2 CEFR English fluency, with a near-native, unobtrusive accent for US patient-facing calls.
Have experience navigating CRM, scheduling, or patient-management dashboards.
Be able to work independently with minimal supervision.
Be available to work 9:00 AM–5:00 PM Central Time, Monday–Friday.
Spanish-English bilingual fluency at B2+ CEFR Spanish level is a plus.
Familiarity with medical terminology, ICD diagnosis codes, or insurance verification is a plus.
Prior HIPAA or PHI handling training and experience in an early-stage startup or fast-scaling, low-structure environment are a plus.

Call referral-eligible patients flagged by the platform, starting at approximately five patients per day and scaling over time.
Explain in plain language why a specialist referral is needed based on the patient's care gap.
Address patient questions and objections with empathy and help patients book appointments.
Book appointments through the internal dashboard or coordinate with the patient's preferred provider.
Leave voicemails and send text or email follow-ups when patients do not answer.
Re-contact patients who have not yet booked and research questions about insurance, logistics, or referral reasoning.
Escalate clinical questions outside the role's scope to the appropriate internal contact.
Review overnight patient notifications and medical record summaries through the internal dashboard.
Update patient statuses using platform workflow tools and document patient interactions accurately.
Handle Protected Health Information in accordance with HIPAA and company data protocols.

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