Medical Virtual Assistant - Patient Scheduling & Billing Support
New
W
Winning AssistantsHealthcare administration
Remote – Philippines, Pacific Time (PT)Part-Time
Salary$5–$6 USD/hour
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Job Details
- Languages
- Strong English communication skills; must speak and write English clearly and professionally.
- Required Skills
- HIPAA
Requirements
- Have previous experience as a Medical Virtual Assistant, Medical Receptionist, Healthcare Administrative Assistant, or Patient Coordinator.
- Have experience with patient scheduling, inbound or outbound calls, or patient follow-ups.
- Have a basic understanding of medical billing terminology, patient balances, and accounts receivable.
- Speak and write English clearly and professionally, including when communicating with patients by phone.
- Be comfortable using EHR/EMR systems or similar healthcare software.
- Be HIPAA-trained and knowledgeable about patient confidentiality.
- Be organized, detail-oriented, proactive, dependable, and able to manage multiple tasks and follow-ups independently.
- Be available for the required 20-hour weekly schedule without overlapping commitments to other clients.
- Provide an NBI Clearance and/or Local Police Clearance before onboarding.
- Be available for video meetings with camera on when required.
- Have a reliable computer, stable high-speed internet of at least 25 Mbps, a noise-canceling headset, a working webcam, and a quiet professional workspace.
- Familiarity with billing coordination, outstanding patient balances, Jane EHR, Mailchimp, or chiropractic, rehabilitation, or other healthcare practices is a plus.
Responsibilities
- Monitor patient balances and outstanding accounts weekly or monthly.
- Track accounts receivable, follow up on unresolved billing concerns, and coordinate with external billing companies.
- Flag outstanding billing issues that need attention; do not process medical claims.
- Answer incoming patient calls and assist with appointment inquiries.
- Schedule appointments and manage callbacks using Jane EHR.
- Follow up with existing patients about appointments and ongoing care, and encourage them to schedule their next visit.
- Maintain organized patient follow-up lists, records, and trackers.
- Contact interested patients from Facebook ads using a provided script and help schedule neuropathy program consultations.
- Prepare and send monthly newsletters through Mailchimp using provided content.
- Assist with other administrative tasks as needed.
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