Client Operations Manager
New
P
PearlLegal-medical services
Work From Anywhere in LATAM or the Philippines, Eastern Time | 9:00 AM – 5:00 PM ET, 100% overlap required (Monday–Friday)Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- C1+ English (CEFR) — written and spoken at near-native, mastery level
- Experience
- 4+ years owning a high-volume queue of cases, accounts, or client relationships end-to-end in a B2B services environment
- Required Skills
- Microsoft ExcelCRM
Requirements
- Have 4+ years owning a high-volume queue of cases, accounts, or client relationships end-to-end in a B2B services environment.
- Have experience managing high concurrent volume across email, phone, and client portal.
- Have hands-on ownership of invoicing, billing, or claims/case financial coordination under zero-defect accuracy requirements.
- Have built or repaired a tracker, SOP, checklist, or workflow process from scratch.
- Be proficient with Excel and Outlook and at least one CRM, case-management, or client-portal system.
- Have C1+ English (CEFR), written and spoken, for direct communication with US attorneys and medical professionals.
- Be available Monday–Friday, 9:00 AM–5:00 PM ET, with 100% overlap.
- Domain exposure to medicolegal, legal services, IME, medical records, insurance, or claims coordination is a plus.
- Experience in an early-stage startup or lean, founder-led services business is a plus.
Responsibilities
- Own end-to-end coordination of active cases.
- Manage a high-volume queue across email, phone, and client portal.
- Coordinate invoicing, scheduling, and case-related workflows.
- Link law firms, insurance carriers, and medical experts.
- Build or repair trackers, SOPs, checklists, and workflow processes.
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