Virtual Assistant (Dental Practice)
New
V
Virtual Staff 365Dental practice
Workable workplace: remote; Workable locations: Philippines; Location: Philippines, Australian Eastern Standard Time business hoursFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong English communication skills, both written and verbal
- Required Skills
- Customer serviceEnglish communicationSlack
Requirements
- Have proven experience in virtual administrative or customer service roles.
- Have experience handling high-volume inbound and outbound telephone calls.
- Have a background in managing accounts, accounts receivable, and payment follow-ups.
- Have strong written and verbal English communication skills.
- Demonstrate high attention to detail and team collaboration abilities.
- Be dedicated, self-motivated, and able to work independently in a remote environment.
- Experience in medical, dental, or orthodontic administration is a nice-to-have.
- Experience with Dolphin or similar practice management systems is a nice-to-have.
- Familiarity with Ontraport, Slack, MS Teams, and basic AI platforms such as ChatGPT is a nice-to-have.
Responsibilities
- Handle inbound patient calls, return missed calls, and manage call overflow.
- Make outbound pre-treatment and follow-up calls for patients needing future appointments.
- Respond to routine patient enquiries by phone and email.
- Confirm, book, and reschedule patient appointments, and follow up on unconfirmed appointments daily.
- Manage accounts receivable and follow up on outstanding or overdue payments.
- Contact patients about overdue accounts, collect missed payments, and process patient payments.
- Maintain accurate financial records.
- Upload patient records, X-rays, consent forms, and other documentation; update the practice management system.
- Perform general administrative tasks, data entry, and basic reporting.
- Create and schedule social media posts for the practice.
View Full Description & ApplyYou'll be redirected to the employer's site
