Enrollment Specialist
New
C
CorticaHealthcare
We are currently only considering candidates who reside in the following states: AL, AZ, AR, CA, CO, CT, DE, FL, HI, ID, IL, IA, KS, LA, MD, MA, MS, NV, NJ, NY, NC, OH, PA, RI, TN, TX, VA, WA, WI.Full-Time
Salary23 - 25.31 USD per hour
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Job Details
- Required Skills
- SalesforceMicrosoft ExcelCustomer service
Requirements
- Bachelor’s degree preferred.
- Knowledge of Microsoft Word, Excel, and internet applications.
- Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, and designing forms.
- Strong verbal and written communication.
- Customer service experience, preferably over the phone.
- Flexibility with work hours to meet department needs.
Responsibilities
- Serve as the primary contact for incoming patient inquiries and guide families through the enrollment process.
- Support patients and families in completing documentation, and contact providers to collect referrals and other documentation.
- Schedule initial medical evaluations, care plan meetings, and evaluations across multiple disciplines.
- Process enrollment documentation accurately and on time.
- Maintain and update systems of record, including Salesforce and Athena.
- Support enrollment team members by responding to requests for assistance.
- Respond to phone inquiries and web form submissions, and complete timely follow-ups in line with established Service Level Agreements.
- Work with scheduling team members and Cortica staff to support and understand scheduling for services.
- Perform clerical procedures using computers and other equipment, exercising independent judgment and initiative.
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