Account Manager
New
M
MurjCardiac device management
Remote - USFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceAccount Management
Requirements
- Have a clinical background in a cardiac device clinic.
- Be familiar with remote cardiac monitoring workflows or device data management.
- Demonstrate success managing complex, multi-stakeholder accounts.
- Have experience in sales, contract negotiation, and renewal management.
- Be proficient with Salesforce or similar CRM platforms, including reporting, dashboards, or analytics tools.
- Analyze customer data and recommend strategic actions.
- Have strong relationship-building, communication, and presentation skills.
- Be able to prepare and present executive-level business reviews to diverse audiences.
- Understand the Murj platform and cardiac device clinic operations.
- Have strong organizational skills and attention to detail.
- Hold a bachelor’s degree or have equivalent experience.
- A master’s degree or equivalent experience is preferred.
- Physician Assistant or Nurse Practitioner licensure with device clinic experience is a plus.
Responsibilities
- Build and maintain relationships with key customer stakeholders and account champions.
- Track customer goals, platform performance, and account risks using data and analytics.
- Conduct regular customer check-ins, strategic reviews, and business reviews for decision-makers.
- Partner with Customer Success on post-launch support and clinic relaunches.
- Manage contract renewals and negotiate renewals with Murj Legal to secure price increases.
- Identify upsell and cross-sell opportunities and collaborate with stakeholders to expand product adoption and revenue.
- Work with Clinical Leadership to identify and quote clinical services for new and existing customers.
- Document customer interactions and platform changes in Salesforce, and report on account activity.
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