Technical Support Engineer
N
Nozomi NetworksOT and IoT cybersecurity
Location: India; Region: APAC. This is a fully remote work position.Full-Time
Salary not disclosed
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Job Details
- Languages
- Solid working proficiency in both written and spoken English.
- Required Skills
- PostgreSQLScripting
Requirements
- Have proven experience in a customer-facing Technical Support Engineer or Systems Engineer role.
- Have experience in network security in a support, design, consultancy, or operations role.
- Bring strong knowledge of Unix systems, virtualization technologies, scripting, and API integrations.
- Know common networking and security protocols and applications.
- Have detailed technical experience installing, configuring, and operating security appliances in large, complex environments.
- Have strong knowledge of information security principles and excellent troubleshooting skills.
- Be comfortable using FreeBSD and have knowledge of PostgreSQL.
- Have a bachelor's degree or equivalent in Computer Engineering, Computer Science, or equivalent education, training, or experience.
- Have solid working proficiency in written and spoken English.
- Be able to work in settings with strong confidentiality and data privacy protocols.
- Be available for weekend on-call approximately once per quarter.
- Experience with ICS (Industrial Control Systems) security projects is preferred; strong FreeBSD and IDS expertise are highly preferred.
Responsibilities
- Provide post-sales break-fix support, consulting, and collaboration with stakeholders to resolve technical issues.
- Support infrastructure design, deployment, testing, verification, and optimisation.
- Drive customer interactions to resolve issues, coordinating internally with Product and Engineering teams as needed.
- Develop and maintain competency across the Nozomi Networks product line and technologies.
- Create knowledge-base content where none exists and update existing content to position solutions correctly.
- Understand critical-account infrastructure and technical environments, and provide white-glove treatment for critical accounts.
- Replicate and reproduce customer issues in the lab before escalating them internally.
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