Clinical Intake Specialist
New
V
VyncaHealthcare care management
Remote - United States. At this time we are only considering applicants in the following states: Arizona, California, Colorado, Illinois, Nevada, Oregon, Texas, Utah, and Washington., Monday-Friday 8:30am-5pm Pacific Time, with the possibility of evenings and weekendsFull-TimeJunior
Salary28 - 32 USD per hour
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Job Details
- Languages
- Bilingual (English/Spanish) highly preferred
- Experience
- Minimum of 2 years of previous intake or admissions experience in a high call volume environment
- Required Skills
- Google Workspace
Requirements
- Have an active, unrestricted California Licensed Vocational Nurse (LVN) license, a bachelor's degree in a related field, or a Medical Assistant certificate issued by a recognized group (AAH, AAMA, AMT, NCCT, or NHA).
- Have a minimum of 2 years of intake or admissions experience in a high call volume environment.
- Have experience working with complex care clients and ECM Populations of Focus.
- Have experience with Health Gorilla or Health Record Systems.
- Have strong oral and written communication skills and positive interpersonal skills.
- Have expert computer skills and proficiency in Google Workspace, MS Office, and internet tools.
- Be able to work independently, manage multiple tasks, and adapt priorities across various platforms.
- Be willing and able to work Monday-Friday 8:30am-5pm Pacific Time, with the possibility of evenings and weekends.
- Bilingual (English/Spanish) is highly preferred.
Responsibilities
- Conduct outreach to newly referred clients and log activity in VyncaOS.
- Conduct 8-12 intake visits daily, ensuring efficient and accurate assessments.
- Assist clients with initial intake visits, including psychosocial assessments and care plans with goals of care.
- Review medical charts and document client medical needs and suggested interventions.
- Communicate critical information and client preferences to the care team for personalized care planning.
- Use Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
- Attend weekly Team Operations Meetings.
- Maintain an organized schedule and proactively contact no-shows or clients not previously reached when unscheduled.
- Stay available for warm transfers from field teams and provide same-day responses.
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