Senior Customer Advocacy Specialist
New
J
JobgetherCustomer advocacy
A full-time remote position for candidates based in the United States.Full-TimeSenior
SalaryZone 1: $92,600–$139,000 for candidates located in California, Connecticut, Washington, D.C., Maryland, Massachusetts, New Jersey, New York, Virginia, and Washington State. Zone 2: $86,600–$129,800 for candidates located in other U.S. locations. Additional compensation opportunities through an annual bonus and equity as part of the overall compensation package.
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Job Details
- Experience
- 2–3 years of experience in customer advocacy, customer marketing, customer success, community management, lifecycle marketing, or a related discipline.
- Required Skills
- SalesforceGoogle WorkspaceSlackGenerative AI
Requirements
- Have 2–3 years of experience in customer advocacy, customer marketing, customer success, community management, lifecycle marketing, or a related discipline.
- Demonstrate the ability to independently manage and grow customer-facing programs.
- Build trusted relationships with customers, including senior stakeholders and engaged advocates.
- Identify program opportunities and develop initiatives that improve participation, engagement, and measurable business impact.
- Write and speak effectively, including developing customer narratives and collaborating across functions.
- Manage multiple programs, stakeholders, deadlines, and competing priorities independently.
- Identify customer success stories and connect customer experiences, testimonials, and business outcomes to marketing and commercial objectives.
- Interpret program data, identify trends and engagement gaps, and translate insights into recommendations.
- Have practical experience using generative AI tools for research, analysis, content development, workflow automation, or productivity improvements.
- Be familiar with CRM and customer advocacy tools such as Salesforce, and productivity platforms including Google Workspace and Slack.
- Work independently in a changing environment while remaining collaborative, customer-focused, detail-oriented, and accountable.
Responsibilities
- Own the strategy and day-to-day execution of advocacy programs across customer segments and business portfolios.
- Manage the customer reference lifecycle, including advocate recruitment, outreach, customer matching, scheduling, and follow-up.
- Develop initiatives that increase advocate recruitment, participation, engagement, and customer contributions.
- Lead customer ambassador and advocate communities, including recruitment, engagement, and program activities.
- Build and maintain relationships with customer advocates and identify customers with compelling experiences and measurable outcomes.
- Source customer stories and collaborate with Marketing and Content teams to develop materials through publication.
- Partner with Sales, Customer Success, Marketing, Demand Generation, and Events to activate customers for strategic opportunities.
- Support customer review programs and maintain a flow of authentic customer feedback.
- Monitor program health and business impact, analyze trends, and recommend improvements.
- Use generative AI to support customer research, advocate identification, insights, reporting, and workflow automation.
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