Care Coach
New
M
Maven ClinicVirtual healthcare
This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI., Monday-Friday 3-11:30p ESTFull-TimeJunior
SalaryThe base salary range for this role is $62,000 - $78,000 per year. You will also be entitled to receive equity and benefits.
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Job Details
- Experience
- 1- 2+ years experience in clinical work as a nurse (RN)
Requirements
- Have 1-2+ years of clinical work experience as a registered nurse (RN), focused on patient education, motivational interviewing, and clinical outcomes.
- Have experience working with the maternity population and/or people navigating family planning or fertility care.
- Have experience coaching individuals toward health outcomes, such as medication management, nutrition and exercise goals, or blood pressure management.
- Be able to adapt to change, work efficiently to meet member demand, and maintain a growth mindset.
- Communicate empathetically with patients in writing and verbally.
- Have experience achieving KPIs related to patient outcomes, including opt-in rates, follow-up adherence, and member satisfaction.
- Be able to learn and adapt to digital health tools and platforms in a fast-changing tech environment.
- Be comfortable using AI tools in daily workflows.
- Have telehealth competency, including comfort conducting phone outreach and video calls, and reliable access to high-speed internet.
- Health coaching certification (NBC-HWC or ICF) is preferred, not required.
- Experience in a startup or fast-paced environment is preferred, not required.
- Experience coaching through video, text/chat, and phone is preferred, not required.
Responsibilities
- Drive program engagement by communicating the value of Maven’s care coaching model, supporting opt-in, and promoting long-term behavior change.
- Co-create SMART goals with members and track progress, adjust care plans, and course-correct within clinical program design.
- Manage a caseload through ongoing messaging, video appointments, and outreach.
- Follow clinical program guidelines and protocols while using motivational interviewing and behavior modification techniques.
- Assess member knowledge and barriers and provide personalized health education.
- Collaborate with providers on members’ care teams to translate clinical recommendations into actionable next steps.
- Monitor member health data and platform activity remotely to identify risks and take appropriate action under established protocols.
- Coordinate across Maven’s digital network, in-person provider networks, and external partners to remove barriers to care.
- Participate in and lead efforts to improve quality of care and clinical outcomes.
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