Community Supports Lead Care Coordinator (Housing)

New

Pacific Health GroupHealthcare, housing services

Hybrid (CA Remote with occasional Field Work)Full-TimeLead

Salary$29.00 – $33.00 per hour; Hourly Range:$30.00 - $35.00, depending on experience, qualifications, and internal equity

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Job Details

Have 3–5 years of experience in case management, social services, or healthcare.
Demonstrate working knowledge of local housing resources, housing navigation, community-based support programs, or transitional housing workflows.
Have experience independently managing an active caseload in care coordination, housing navigation, or case management.
Demonstrate a strong understanding of healthcare systems, managed care, and community resources.
Have experience with Medi-Cal, CalAIM, and Community Supports programs; this experience is preferred.
Be proficient with case management systems, EHR platforms, and documentation tools.
Be able to document in real time and manage member data accurately across multiple systems.
Be able to travel within the hiring county and surrounding counties.
Have a valid California driver’s license and active auto insurance meeting California requirements.
Have a reliable personal vehicle for daily work use.
Manage competing priorities with strong organizational and time-management skills.
Use empathy, cultural competence, and de-escalation techniques when supporting members with complex needs.

Conduct telephonic outreach and comprehensive intakes to identify members’ housing needs.
Provide Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance.
Develop individualized housing care plans and coordinate appointments, healthcare, and community-based services.
Conduct in-person housing assessments, unit habitability inspections, and member outreach in shelters, community settings, and residences.
Manage a caseload of 60–70 members through ongoing outreach, monthly touchpoints, care coordination, and crisis escalation.
Process Housing Deposit Services packages and coordinate required documentation and landlord allocations.
Build partnerships with housing providers, shelters, landlords, healthcare providers, and community organizations.
Maintain accurate, timely chart notes and documentation in compliance with Medi-Cal, CalAIM, and Community Supports requirements.

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