Conduct telephonic outreach and comprehensive intakes to identify members’ housing needs.
Provide Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance.
Develop individualized housing care plans and coordinate appointments, healthcare, and community-based services.
Conduct in-person housing assessments, unit habitability inspections, and member outreach in shelters, community settings, and residences.
Manage a caseload of 60–70 members through ongoing outreach, monthly touchpoints, care coordination, and crisis escalation.
Process Housing Deposit Services packages and coordinate required documentation and landlord allocations.
Build partnerships with housing providers, shelters, landlords, healthcare providers, and community organizations.
Maintain accurate, timely chart notes and documentation in compliance with Medi-Cal, CalAIM, and Community Supports requirements.
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Overview
Pacific Health Group delivers integrated Medi-Cal healthcare, behavioral health, and telehealth services. The company's services include Enhanced Care Management (ECM), Community Supports, Behavioral Health, Community Health Worker services, Street Medicine, Medical Transportation, Clubhouse programs, Client and Family Support, and Lifeline Phone services. These services are provided to qualifying Medi-Cal members across California at no cost to the members. Pacific Health Group partners with Medi-Cal managed care plans such as Health Plan of San Joaquin, The Alliance Central California, Partnership Health Plan, Alameda Alliance for Health, and L.A. Care Health Plan. Offices are located in California counties including San Diego, Los Angeles, Sacramento, Santa Clara, San Bernardino, and Imperial.
Culture
Pacific Health Group uses AI tools to match candidate resumes with job descriptions based on qualifications, skillsets, and location. Resumes that meet the criteria are then reviewed by human recruiting and HR teams. Many positions are fully remote within California, with some roles allowing remote work from Washington, Nevada, Kansas, and Ohio. Field-based roles may require travel within the assigned county or throughout California. The company conducts quarterly in-person events.
Technology and Operations
Pacific Health Group uses DNSSEC, IPv6, Google Cloud, Google, Google Cloud CDN, Google DNS, Google Domains, and Google Cloud DNS. For billing and data management, the company utilizes EHR systems, CRM platforms including TheraPlatform and SalesMate, reporting dashboards, and data entry tools. Proficiency in medical billing software, Excel, Word, and Outlook is noted in job requirements. The company's COO stated a switch to TheraPlatform for its technology, design, navigation, insurance billing, telehealth, and customization features.
Benefits and Perks
401(k) with company match
Monthly stipend
Dental insurance
Health insurance (90% employer-paid employee-only medical benefits)
Life insurance
Vision insurance
160 hours of Paid Time Off (PTO)
Paid sick days
12 paid holidays per year (including birthday and a floating holiday after 1 year of employment)
4 paid volunteer hours per month for some roles or departments, 4 paid volunteer hours per month to support causes for others including 'Fur Baby Bereavement' for Bereavement Leave options in some roles, or both as described in one role's job posting as 4 paid volunteer hours to support causes for which 'you care about'. Bereavement Leave including 'Fur Baby Bereavement' was mentioned in another job posting, separate from volunteer hours descriptions in benefits lists. These benefits are listed in several job postings, but specific details of volunteer hours and bereavement leave, including the 'Fur Baby Bereavement' are mentioned in different ways across job postings, thus this is presented as it is within the data provided. The company also offers, Flexible Spending Account (FSA), Short-Term & Long-Term Disability, AD&D, Employee Assistance Program (EAP), and opportunities for professional development and internal growth. Employee discounts are available via Great Work Perks and Perks at Work. Mileage reimbursement is available for some roles. A personal equipment stipend for a laptop is provided for the first 21 days of employment for some roles.