Bilingual Care Advocate (English/Spanish) - Care Delivery
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Wider CircleHealthcare care management
Workable workplace: remote; Workable locations: Albuquerque, New Mexico, United States. Las Cruces, New Mexico, United States. Santa Fe, New Mexico, United States. Rio Rancho, New Mexico, United States. Deming, New Mexico, United States. Anthony, New Mexico, United StatesFull-TimeMiddle
Salary22 - 24.5 USD per hour
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Job Details
- Languages
- Bilingual (English/Spanish)
- Experience
- 3+ years of relevant community outreach, facilitation, or healthcare experience.
Requirements
- Have 3+ years of relevant community outreach, facilitation, or healthcare experience.
- Have strong computer skills and the ability to navigate web-based and app-based systems.
- Have a high school diploma or GED; a college degree is preferred.
- Have a valid driver’s license and reliable transportation.
- Have a flexible schedule for occasional work outside regular business hours.
- Be able to drive to public places and member homes within a 50-mile radius of the listed New Mexico locations.
- Be able to use a computer, tablet, and smartphone to update data in multiple secure systems accurately.
- Be willing to complete and maintain CMS-mandated training and applicable state requirements.
- Community Health Worker training or certification is preferred; equivalent experience in community health, social services, or a related field will be considered.
- Experience navigating high-risk chronic conditions or complex care management is a major plus.
- Be able to frequently carry up to 30 pounds and stand or walk for the duration of home visits or member interactions.
Responsibilities
- Execute person-centered care plans for patients with serious, high-risk illnesses and assist with monitoring and revising disease-specific plans.
- Coordinate care between patients and billing practitioners, including provider availability, rescheduling, and post-hospital discharge support.
- Conduct person-centered assessments to identify social needs affecting the management of serious conditions.
- Develop action plans to address unmet needs such as food insecurity and housing instability.
- Help patients and caregivers navigate healthcare services, communicate with specialists, and coordinate transportation or telehealth access.
- Refer patients to supportive services and community-based resources, and maintain partnerships with local organizations.
- Use motivational interviewing and tailored education to support chronic illness management and treatment adherence.
- Coordinate technical workflows, troubleshoot issues, and update patient charts in the Case Management System.
- Maintain detailed interaction logs and documentation that meet Medicare clinical and social integration service standards.
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