Account Manager
New
S
SparrowLeave management SaaS
Location: United States; Workplace: RemoteFull-TimeManager
SalaryThe OTE for this role ranges from $106,800 to $147,620 per year dependent on experience and location, with an 80/20 base/variable split.
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Job Details
- Experience
- 5+ years experience within Renewal Management, Account Management, Customer Success, or Customer Experience ideally within SaaS offerings. 2+ years experience in the leave of absence space
- Required Skills
- SQLData AnalysisCustomer SuccessSaaSAccount Management
Requirements
- Have 5+ years of experience in renewal management, account management, customer success, or customer experience, ideally within SaaS.
- Have 2+ years of experience in the leave of absence space, such as at a third-party administrator, disability or absence management carrier, leave management technology provider, or administering leave in-house.
- Have experience building strategic customer engagement plans and thoughtful touchpoints.
- Have experience with high-touch strategic account management and digital-first, low-touch models, and know when to apply each.
- Have a proven track record of achieving KPIs.
- Use a data-driven approach to designing processes and approaching work.
- Be able to build trust and rapport, work cross-functionally, and lead effective customer or client meetings in a B2B market.
- Comfort with SQL is a plus.
Responsibilities
- Increase product adoption, lead positive customer experiences, and drive growth through gross renewals and net retention improvements.
- Improve customer lifecycle engagement programs based on customer segmentation.
- Identify growth and expansion opportunities within the existing customer base to achieve revenue targets.
- Use raw customer data to identify ways to maintain a strong customer experience.
- Reduce churn and drive business growth through advocacy, references, and referrals.
- Address escalated client issues promptly and coordinate resources across the company.
- Conduct strategic quarterly business reviews to ensure client satisfaction and identify opportunities for improvement.
- Partner with the sales team on sales calls, providing subject matter expertise and coordinating cross-functional resources.
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