Account Manager - Mid-Market
New
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ElevenLabsAI software
This role is remote-first, so it can be executed from anywhere in the United States, Ability to operate in ET, CT, MT, or PT timezones is required.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3 to 5 years of Account Management or Customer Success experience
- Required Skills
- Customer SuccessAccount Management
Requirements
- Have 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.
- Demonstrate ownership of revenue outcomes, including quota, renewals, and expansion, without relying on a handoff to a sales team.
- Segment accounts by expansion potential and maintain active expansion conversations.
- Build business cases that resonate with economic buyers.
- Be able to hold technical conversations with developers or engineering teams and earn their trust.
- Have familiarity with AI concepts, API integrations, and SDKs.
- Use product data to identify account health signals, expansion opportunities, and risks before they become churn.
- Preferred: experience in voice AI, audio AI, or conversational AI.
- Preferred: experience selling or expanding into multiple products within a platform.
Responsibilities
- Own customer success and the full commercial relationship across a book of 50 to 100 mid-market accounts.
- Own net revenue retention across the managed book of business.
- Lead renewals end to end and drive cross-sell into ElevenLabs' product suite.
- Advise customers on agent design, voice customization, conversation flows, and integrations.
- Use product data and logs to identify friction, account health signals, expansion opportunities, and churn risks.
- Segment accounts by expansion potential and maintain active expansion conversations.
- Build business cases for economic buyers and tailor conversations to founders, technical leads, and procurement teams.
- Build systems, playbooks, and motions to drive outcomes across the account book.
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