Strategic Account Manager, Health Plans
New
C
CardaDigital health
Location: United States; RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years in customer success, account management, or client partnerships, with 2+ years managing enterprise level accounts
- Required Skills
- Data AnalysisSalesforceCustomer SuccessCanva
Requirements
- Have 3+ years of experience in customer success, account management, or client partnerships.
- Have 2+ years of experience managing enterprise-level accounts.
- Have direct experience managing a health plan relationship, specifically Medicare Advantage.
- Be able to plan, deliver, and report to senior leadership with little to no assistance.
- Be comfortable pulling and analyzing data and turning it into executive-ready narratives.
- Have familiarity with Salesforce, Google Docs, Canva, and Sage.
- Have a track record of owning renewals and driving measurable expansion revenue.
- Have experience collaborating with Sales to identify opportunities and create client expansion plans.
- Have led a QBR with a health plan CMO or health system CFO.
- Have working knowledge of Star Ratings, HEDIS, total cost of care, and MA care management.
- Preferred: experience in digital health, value-based care, or a cardiology or chronic condition program.
- Preferred: experience working with major National Health Plans.
Responsibilities
- Manage day-to-day relationships with National Health Plan partners across clinical, network, care management, and Stars stakeholders.
- Run monthly performance reviews, quarterly business reviews, and annual value summaries.
- Track referral and enrollment volume, conversion, engagement, and completion against contract expectations, and address performance gaps.
- Identify and build expansion opportunities across markets, member populations, product lines, sites, and service lines.
- Build executive relationships, lead partner check-ins, and coordinate resolution of escalations across teams.
- Analyze internal data and reporting to develop partner-specific ROI and impact narratives.
- Coordinate with Clinical, Analytics, Operations, Product, and Finance on partner needs and new initiatives.
- Lead renewal strategy and pricing conversations, and prepare renewal value summaries 6–9 months ahead.
- Maintain partner performance scorecards, Salesforce account records, health scores, and renewal dates.
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