Client Support Associate
N
NestVeterinary healthcare
Remote US, Available 8am - 10 pm EST Monday - SaturdayFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1 or more years in customer support or client services
- Required Skills
- ZendeskCustomer support
Requirements
- Have 1 or more years in customer support or client services.
- Write clearly and patiently, including when the person on the other end is frustrated.
- Learn new software quickly and feel comfortable working in a ticketing system.
- Be available during 8am - 10 pm EST Monday - Saturday.
- Familiarity with veterinary care or healthcare practice is preferred.
- Experience handling sensitive customer information, including billing and payment-related inquiries, is preferred.
- Experience with Zendesk or a similar support tool is preferred.
Responsibilities
- Respond to support requests by email, chat, and phone within response targets.
- Resolve common issues involving enrollment, failed payments, plan changes, and cancellations.
- Escalate technical issues to production support with the detail needed to reproduce them.
- Tag and categorize tickets consistently so the team can report on trends.
- Contribute to help articles and internal guides.
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