Bilingual Remote Client Support Agent
New
O
OneTouch DirectCustomer support
MUST LIVE IN the state of Georgia.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Must be fluent in both English and Spanish
- Experience
- Minimum of 1-2 years of experience in customer service or support.
- Required Skills
- Problem SolvingCustomer serviceCustomer support
Requirements
- Have a minimum of 1-2 years of experience in customer service or support.
- Be fluent in both English and Spanish.
- Have exceptional verbal and written communication skills.
- Be familiar with CRM software and customer support tools.
- Work efficiently in a remote setting with minimal supervision.
- Have strong analytical and problem-solving abilities.
- Be available for flexible hours, including potential evenings and weekends.
- Have a reliable desktop or laptop computer running Windows 11.
- Have a high-speed wired internet connection.
- Use a USB headset with noise-canceling capability; wireless headsets are not acceptable.
- Have a built-in or external webcam for video interactions.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat.
- Demonstrate an understanding of products and services to address client needs.
- Provide solutions to problems while ensuring a positive customer experience.
- Maintain accurate documentation of client interactions.
- Collaborate with team members to continuously improve service delivery.
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