Customer Support Associate
New
F
Fanatics CollectiblesCollectibles
Location: New York, NY, United States; Workplace Type: Remote, EST hoursFull-Time
Salary20 - 25 USD per year
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Job Details
- Required Skills
- Microsoft ExcelProblem SolvingCustomer support
Requirements
- Have general knowledge of the trading cards and collectibles industry.
- Bring strong problem-solving abilities and attention to detail.
- Have excellent interpersonal, verbal, and written communication skills.
- Be able to multitask, prioritize, and manage time effectively.
- Be proficient in MS Suite, including Word, Outlook, and Excel.
- Be familiar with contact center performance metrics such as AHT, CSAT, NPS, and schedule adherence.
- Have experience handling customer interactions through web message, voice, and email.
- Be willing and able to work flexible hours, including evenings and weekends, with schedules that adjust quarterly.
Responsibilities
- Liaise between Fanatics Collectibles and Collectors by supporting inquiries and issues.
- Provide service through web message, voice, and email channels.
- Use good judgment to resolve cases, expedite resolutions, and follow up to ensure Collector satisfaction.
- Build and maintain relationships with repeat Collectors.
- Develop knowledge of the Fanatics Collectibles product portfolio and release calendar.
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