Associate Customer Success Partner
New
F
First AdvantageBackground screening
100% remote; individual must be located in the United States.Full-TimeJunior
Salary65,000 - 75,000 USD per year
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Job Details
- Experience
- 3-5 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with executive relationship experience.
- Required Skills
- Microsoft ExcelPowerPoint
Requirements
- Bachelor's degree or equivalent.
- 3-5 years of sales account management experience managing complex solutions and products for strategic national or global accounts.
- Experience building executive relationships.
- Professional sales environment experience preferred.
- Proficiency with Microsoft Word, PowerPoint, and Excel.
- Demonstrated consultative sales capabilities and business maturity.
- Strong oral and written communication and interpersonal skills.
- Ability to manage multiple tasks and time effectively.
- Strong organizational, analytical, problem-analysis, and problem-solving skills.
- Willingness to travel; the posting states up to 25% travel as needed for client needs and also states 30% travel required.
Responsibilities
- Develop and execute sales account plans for named accounts, tracking revenue trends, sales opportunities, and competitive threats.
- Meet or exceed monthly and annual revenue objectives within an assigned portfolio.
- Identify and drive expansion of First Advantage products and solutions to meet customer needs.
- Engage cross-functional teams to maximize revenue opportunities and increase product penetration.
- Prepare and deliver quarterly and annual customer business reviews.
- Analyze customer program trends, recommend changes, and resolve issues affecting customer satisfaction.
- Maintain knowledge of customer risk and compliance programs, including scopes of work, configurations, pricing, procedures, and adjudication matrices.
- Manage customer contracts, renewals, and RFP proposal responses, and develop renewal proposals.
- Monitor program compliance and develop customer reporting programs.
- Build customer relationships and coordinate internal account teams and support resources.
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