Customer Success Specialist
New
L
LighthouseAIPharmaceutical licensing SaaS
Source API remote eligibility restrictions: United States, 8am–4:30pm ETFull-Time
Salary70,000 - 80,000 USD per year
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Job Details
- Required Skills
- Data AnalysisMicrosoft ExcelQuality AssuranceCustomer SuccessPowerPoint
Requirements
- Knowledge of pharmaceutical state licensing requirements.
- Strong analytical mindset, attention to detail, and problem-solving skills.
- Comfort learning new software applications quickly.
- Ability to document findings clearly and communicate effectively.
- Ability to identify patterns, inconsistencies, and data-driven insights.
- Microsoft Office competency, including Excel, Word, and PowerPoint.
- Ability to prioritize multiple projects and stay organized.
- Strong time management skills to complete projects by deadlines.
- Self-motivated, able to take ownership of projects with minimal supervision.
- Prior data validation, quality assurance, or regulatory compliance experience is preferred.
- Experience in regulatory compliance, licensing, or credentialing is a plus.
Responsibilities
- Establish relationships with assigned customers and serve as their primary point of contact.
- Engage customers through virtual meetings, calls, and emails to assess satisfaction and address concerns.
- Monitor customer usage and usage reports to identify issues and take action to support adoption.
- Collaborate with cross-functional teams on adoption plans, business reviews, and customer success strategies.
- Track customer metrics and usage patterns, and identify opportunities to improve customer value and product adoption.
- Lead monthly cross-functional meetings to review usage trends and escalate declining usage or satisfaction.
- Coordinate monthly and post-onboarding NPS reports.
- Gather customer feedback and share insights with Product Management and Marketing.
- Identify upsell and expansion opportunities and collaborate with Sales on renewals.
- Create, revise, and maintain departmental SOPs.
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