- Liaise between Fanatics Collectibles and Collectors by supporting inquiries and issues.
- Provide service through web message, voice, and email channels.
- Use good judgment to resolve cases, expedite resolutions, and follow up to ensure Collector satisfaction.
- Build and maintain relationships with repeat Collectors.
- Develop knowledge of the Fanatics Collectibles product portfolio and release calendar.
Microsoft ExcelProblem SolvingCustomer support