Enterprise Customer Outcome Manager
New
F
FMXFacilities management software
The candidate for this position can be located anywhere in the US.Full-TimeManager
SalaryThis position offers a base salary of 70,000-75,000 and is eligible for the Company Performance Bonus.
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Job Details
- Required Skills
- SalesforceMicrosoft ExcelCustomer SuccessSaaS
Requirements
- Have experience in enterprise account management, customer success, or a similar client-facing role in SaaS.
- Understand the enterprise buying cycle, success metrics, and executive engagement strategies.
- Have experience managing a book of complex, high-value accounts.
- Be comfortable analyzing usage data and translating it into actionable insights.
- Have experience with Salesforce, Planhat or a similar customer success platform, and Microsoft Excel.
- Be confident building rapport with and influencing VP- and C-level stakeholders.
- Have strong time management and organizational skills, with attention to detail.
- Have written, verbal, and presentation skills, including the ability to facilitate executive-level reviews.
- Be able to travel to key customer sites and events (~25%).
- Align with the company's stated pillars of Excellence, Teamwork, and Integrity.
Responsibilities
- Serve as the primary strategic advisor to enterprise accounts after implementation.
- Own customer relationships and drive adoption, retention, and satisfaction.
- Lead quarterly business reviews with key stakeholders and decision-makers.
- Identify upsell and cross-sell opportunities and collaborate with Sales to close them.
- Monitor account health and usage to help customers realize full platform value.
- Collaborate with Product, Engineering, and Solutions Engineering on strategic goals and customer projects.
- Maintain timely records of meetings, touchpoints, and action items in Planhat.
- Advocate internally for customer feature requests and enhancements.
- Build executive relationships and serve as a trusted strategic partner across accounts.
- Travel to key customer sites and events (~25%).
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