Customer Success & Implementation Manager
New
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TrustArcPrivacy software
Listing location: Canada; Workplace type: RemoteFull-TimeManager
Salary90,000 - 110,000 USD per year
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Job Details
- Languages
- Spanish fluency
- Experience
- 5+ years leading SaaS implementations or Customer Success engagements with enterprise clients
- Required Skills
- Project ManagementSalesforceRESTful APIsCustomer Success
Requirements
- Bring 5+ years of experience leading SaaS implementations or Customer Success engagements with enterprise clients.
- Have a strong understanding of SaaS architecture, integrations, APIs, SSO, and data connectors.
- Be able to troubleshoot platform configurations.
- Be familiar with AI-enabled SaaS products and articulate their value to business and technical stakeholders.
- Translate complex regulatory and technical concepts into simple, outcome-driven client solutions.
- Have experience managing multi-workstream projects; PMP or comparable certification is preferred.
- Align implementation outcomes with measurable customer value, including ROI, TTV, and adoption.
- Navigate competing priorities and influence cross-functional stakeholders toward resolution.
- Engage technical and business audiences with executive-level presence.
- Teach technical topics to non-technical audiences so they can use them independently.
- Be familiar with SFDC, Gong, and Claude.
- Privacy platform experience with OneTrust, Securiti, or similar is preferred.
- Working knowledge of GDPR, CCPA/CPRA, emerging AI regulation, DSARs, RoPAs, and DPIAs is preferred.
- Spanish fluency is preferred.
Responsibilities
- Manage enterprise implementations from kickoff through the customer lifecycle.
- Train customers to configure their TrustArc platform across its modules.
- Drive platform adoption across a portfolio of customers.
- Teach customers to use TrustArc's Arc Intelligence AI features in their privacy work.
- Show customers how to connect AI assistants to TrustArc through its MCP server.
- Assist customers with building and maintaining Workato integration recipes connecting TrustArc to HR, CRM, marketing, and support systems.
- Organize customer feature requests, capture their business cases, and manage expectations.
- Serve as the primary contact and trusted advisor to customers.
- Run business reviews reporting on outcomes and adoption.
- Flag renewal risk early.
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