Fan Services Representative
New
K
KEENFootwear
US RemoteFull-Time
Salary20.05 USD per hour
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Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- High school diploma or GED.
- Previous customer service experience preferred.
- Internet call center experience preferred.
- Ability to work independently with little supervision.
- Ability to manage workload, time, and responsibilities according to business needs.
- Advanced verbal and written communication skills.
- Flexibility in working hours, including at times exceeding 40 hours to meet business needs.
- Ability to respond empathetically to complex fan situations.
- Ability to maintain positive working relationships as a team player.
- Problem-solving skills and attention to detail.
- Ability to handle feedback from peers and others.
Responsibilities
- Respond to inbound fan communications by phone, live chat, and email.
- Answer product questions and provide solutions based on individual fan needs.
- Assist fans with internet orders, returns, exchanges, and warranty claims.
- Provide product and technical information to support informed purchases and reduce returns.
- Use product and technical knowledge to create revenue opportunities for the brand.
- Suggest improvements to internal processes and fan experiences.
- Act as a brand champion.
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