Service Account Representative

JobgetherService operations

Based in United StatesFull-TimeSenior

Salary37 - 48 USD per hour

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Job Details

Experience: Three to five years of experience in field operations, dispatch, sales, administration, customer service, or a related role.
Required Skills: Microsoft ExcelCustomer service

Have a college degree, trade school qualification, or equivalent relevant professional experience.
Have three to five years of experience in field operations, dispatch, sales, administration, customer service, or a related role.
Demonstrate telephone and interpersonal customer service skills and the ability to respond proactively and professionally under pressure.
Have strong verbal and written communication skills for interacting with customers, colleagues, technicians, subcontractors, and other stakeholders.
Have excellent working knowledge of Microsoft Outlook, Excel, and Word.
Have a basic understanding of accounts payable and receivable, purchase orders, work orders, service costs, and invoicing.
Be able to manage multiple projects, service requests, schedules, and administrative tasks with attention to detail.
Be able to prioritize competing deadlines and changing priorities while meeting customer commitments and preventive maintenance schedules.
Use a proactive, solutions-oriented approach to resolving service issues and customer concerns.
Be able to build and maintain customer relationships and collaborate with internal teams.
Be able to work independently, remain composed under pressure, and take ownership of assigned responsibilities.
Previous construction industry experience is preferred but not required.

Oversee service delivery for assigned customer accounts and ensure commitments and customer expectations are met.
Manage service scheduling, cost tracking, invoicing, contract bookings, and contract renewals.
Coordinate monthly preventive maintenance visits and communicate schedules to customers.
Communicate with customers, key accounts, and subcontractors about service updates, schedules, and concerns.
Monitor contract expiration dates, coordinate renewals, and participate in account reviews.
Track service costs, review purchase orders and work orders, support accounts payable and receivable, and assist with invoicing and account records.
Attend customer meetings to review account performance, service status, outstanding issues, and follow-up actions.
Coordinate with internal service teams, field personnel, dispatch, and subcontractors to resolve scheduling challenges.
Anticipate customer needs and address potential issues to support customer satisfaction and retention.

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