Customer Service Representative
New
S
SPEARHealthcare
You would be required to be in New York for three weeks of training and must live in the tri-state area (NY, NJ, CT)Full-Time
Salary18 - 19 USD per hour
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Job Details
- Required Skills
- Customer serviceData entry
Requirements
- Must live in the tri-state area (NY, NJ, CT).
- Must attend three weeks of in-person training in Manhattan.
- Must be able to work Monday through Friday on all rotating shifts: 7am–4pm, 8am–5pm, 9am–6pm, 10am–7pm, and 11am–8pm.
- Requires home internet speed of 300 MGPS or better.
- Requires a quiet home workspace near the internet router.
- Strong customer service and communication skills.
- Ability to use a computer keyboard for 90% of the workday.
- Ability to communicate over the telephone and read information on a computer screen.
- Ability to sit, stand, and walk for extended periods and occasionally lift 10 pounds from floor to waist.
Responsibilities
- Answer incoming calls, including new-patient hotline and overflow calls, and respond to voicemail messages.
- Respond to online appointment and contact requests within 30 minutes and maintain request trackers.
- Make outbound calls and accurately record and route messages.
- Schedule, reschedule, and cancel appointments for new and existing patients according to scheduling guidelines.
- Gather patient demographic information and create patient accounts.
- Update provider schedules with detailed notes and send appointment instructions to patients when needed.
- Follow up on emails within an hour and complete tasks assigned to the Customer Service Team in Raintree.
- Serve as a liaison between patients and therapists and support access to care.
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