Principal Customer Success Portfolio Manager
Z
ZscalerCloud security
Location: Remote - USAFull-TimePrincipal
Salary150,500 - 215,000 USD per year
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Job Details
- Experience
- 8+ years of experience in portfolio management, program management, or customer success roles
- Required Skills
- Data AnalysisCustomer SuccessSaaSCross-functional collaboration
Requirements
- Bring 8+ years of experience in portfolio management, program management, or customer success roles.
- Hold a bachelor’s degree in Business, Management, or a related field.
- Have a foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within your functional domain.
- Demonstrate expertise in auditing and optimizing service documentation to meet business standards.
- Analyze data and create actionable performance metrics.
- Collaborate effectively across functions.
- Preferred: MBA or advanced degree in a related field.
- Preferred: Experience with SaaS, B2B technology solutions, or similar industries.
- Preferred: Success leading cross-departmental initiatives to scale service portfolios.
Responsibilities
- Develop measurable service offerings aligned with the customer lifecycle and company vision.
- Audit and evaluate portfolio items for relevance, accuracy, and customer satisfaction impact.
- Collaborate with cross-department stakeholders to align portfolio goals and streamline processes.
- Create metrics, KPIs, and governance processes to assess portfolio effectiveness and improve adoption rates.
- Track industry trends and recommend improvements to enhance the portfolio’s strategic value.
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