Manager, Case Management
New
J
JobgetherHealthcare operations
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Three to five years of leadership experience, including at least three years leading a team in a donor center, hospital, blood center, or clinical setting. Upon evaluation, five years of experience in another relevant organizational role may be accepted as a substitute.
- Required Skills
- People ManagementMicrosoft OfficeCustomer serviceQuality AssuranceChange ManagementProcess improvement
Requirements
- Bachelor’s degree in a health-related field; equivalent relevant education and/or experience may be considered.
- Three to five years of leadership experience, including at least three years leading a team in a donor center, hospital, blood center, or clinical setting.
- Five years of experience in another relevant organizational role may be accepted as a substitute, subject to evaluation.
- Experience in operational management, business process and procedure development, or managing organizational work in support of a broader program.
- Knowledge of healthcare industry standards and experience supporting customers in a healthcare environment.
- Familiarity with case management processes, services, and responsibilities across different case management functions.
- Strong customer service skills and experience managing relationships with external customers and internal stakeholders.
- Understanding of data privacy and confidentiality principles when handling medical information.
- Proficiency in Microsoft Office and ability to work across multiple software applications.
- Ability to lead, train, mentor, and coach team members while maintaining high performance standards.
- Analytical and problem-solving skills to assess workflows, service trends, and operational feedback.
- Experience supporting change management and guiding teams through organizational or process changes.
Responsibilities
- Lead and develop case management teams by setting expectations and promoting accountability, collaboration, and open communication.
- Coach team members on technical skills, customer needs, problem-solving, and quality performance, and support career development.
- Manage direct reports through one-on-one meetings, performance reviews, documentation, and talent review processes.
- Provide daily operational guidance, prioritize workloads, and ensure timely issue resolution.
- Monitor productivity, service quality, workload distribution, and individual performance against goals.
- Conduct quality reviews, address performance concerns, and implement coaching and follow-up actions.
- Identify workflow inefficiencies and collaborate with leadership on improvements to consistency, efficiency, and risk management.
- Maintain standard operating procedures, quality assurance standards, and regulatory practices.
- Manage escalations and crisis situations, including providing after-hours support for on-call Case Managers.
- Support transplant center and hospital partner relationships and collaborate across functions to resolve operational issues and support projects.
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