Customer Success Manager II
New
A
Axon
Remote from the Western or Eastern U.S.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years’ working in a customer-facing role and 2+ years working with Enterprise-level customers
- Required Skills
- Project ManagementPresentation skillsCustomer SuccessProcess improvement
Requirements
- Hold a bachelor's degree or have equivalent work experience.
- Have 5+ years of experience working in a customer-facing role.
- Have 2+ years of experience working with enterprise-level customers.
- Demonstrate strong project management skills and a system for tracking multiple customer requests, issues, and strategic plans.
- Have a proven track record of leading process improvements within large organizations.
- Have experience tracking product adoption and customer engagement using data-analysis tools.
- Demonstrate organizational, presentation, and verbal and written communication skills.
- Be able to deal with change and excel in high-stress situations.
Responsibilities
- Engage with customers through regular calls, business reviews, and daily needs.
- Monitor and manage adoption metrics to ensure customers use the full Axon platform.
- Create customer success plans and document progress toward established goals and results.
- Manage escalations and coordinate internal teams on critical issues.
- Communicate major milestones and updates to senior leadership.
- Work with marketing and training teams to conduct training webinars and calls.
- Develop product knowledge and support proper implementation in each customer environment.
- Learn and share industry best practices to solve customer needs.
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