Customer Success Manager II
E
EgnyteCloud content security
Remote, USFull-TimeMiddle
SalaryUSD 70000 - 80000 / year
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Job Details
- Experience
- 3+ years of relevant industry experience.
- Required Skills
- Business IntelligenceData AnalysisCustomer SuccessAccount Management
Requirements
- Have 3+ years of relevant industry experience.
- Hold a bachelor’s degree from an accredited college or university.
- Bring a customer-service orientation and a passion for resolving customer issues.
- Stay current on product features and how they create customer value.
- Show initiative in building new processes within a larger organization.
- Analyze and interpret data using tools such as spreadsheets, BI, and reports.
- Formulate action plans based on data analysis.
- Work flexibly as a team player in a dynamic environment.
Responsibilities
- Onboard new customers through best practices, engagement, and platform walkthroughs.
- Build expertise in Egnyte products and demonstrate how product offerings support customer business outcomes.
- Monitor customer account performance metrics and address open issues to ensure timely resolution.
- Coordinate with account managers on deployment and adoption strategies based on client goals and KPIs.
- Provide post-upsell resources about additional features and functionality.
- Create data-driven working documents and process documentation.
- Forecast account risks and opportunities throughout the customer lifecycle.
- Coordinate communication on account inquiries between customers and appropriate company resources.
- Work with account teams on at-risk customer renewals.
- Share customer feedback on product functionality and support with internal stakeholders.
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