Sales Coordinator
New
J
JobgetherCybersecurity, endpoint protection
Work remotely from BrazilFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SalesforceMicrosoft ExcelNetSuiteCRM
Requirements
- Previous sales experience is preferred.
- Experience as a Sales Coordinator or in a similar administrative support position is an advantage.
- Hands-on experience with Salesforce CRM is required.
- Hands-on experience with NetSuite is required.
- Proficiency in Microsoft Excel is required.
- Demonstrate customer engagement and relationship-building skills.
- Communicate professionally in writing and verbally with internal and external stakeholders.
- Demonstrate attention to detail, time management, and prioritization while managing multiple requests and deadlines.
- Use a proactive and analytical approach to investigate order issues and discrepancies.
- Work effectively with a team and manage responsibilities autonomously in a remote environment.
- Be available to accommodate extended working hours during quarter-end periods when needed.
- Be able to travel approximately one to two weeks per year for meetings, training, and related business activities.
- Protect sensitive business information and customer data.
Responsibilities
- Create customer accounts, assist with special pricing requests, calculate buyback and co-term requests, and direct sales inquiries to appropriate teams.
- Monitor and process internal help desk queues and respond to administrative inquiries.
- Support account maintenance, order management, product upgrades, and contract term extensions.
- Update customer accounts and contact information in Salesforce, maintaining accurate and complete records.
- Collaborate with Finance, Order Management, Business Applications, and Global Support to resolve order-related issues.
- Investigate order discrepancies, manage account and order approvals in NetSuite, and maintain service-level agreement standards.
- Coordinate internal communications related to license compliance and applicable policies.
- Participate in training and stay current on products, services, CRM platforms, internal tools, and product positioning.
- Protect company information and customer data by following security and privacy policies.
- Participate in assigned projects and operational activities to improve processes and team performance.
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